Should I outsource everything, or keep part in-house?

Both work. Many of our clients keep an internal IT contact whom ANSAM supports (co-managed model). We tailor the scope to your organisation.

Are you on-site or remote only?

Both. Our Service Desk handles most requests remotely, and our 7 offices across French-speaking Switzerland enable fast on-site interventions, from Geneva to Valais.

Local managed IT services, your 100% Romandy-based support

ANSAM is your MSP (Managed Service Provider) in French-speaking Switzerland. Every day, we keep your IT running smoothly: support, maintenance, security, on-site interventions and proactive monitoring. Outsourcing your IT to ANSAM means entrusting your operations to local, certified and responsive teams, so yours can focus on what they do best.

LET'S TALK

24/7 user support

Thanks to our teams spread across all our sites, we guarantee maximum responsiveness and rapid on-site intervention throughout French-speaking Switzerland. Our Service Desk is 100% French-speaking, based in Geneva, Sion and Vevey, and handles your day-to-day operations, support and maintenance.

PHONE

E-MAIL

Map of ANSAM's 7 offices across Romandy: Geneva, Lausanne, Nyon, Vevey, Fribourg, Sion, Jura

ANSAM online client portal — submit a request, report an incident and track your tickets online

"Where does my request stand?"

At ANSAM, the answer is always just a click away. Every client gets a dedicated ticketing space, powered by Jira: create your requests, report incidents and track the progress of each resolution in real time. Great support also means full visibility over your IT operations.

CLIENT PORTAL

Why outsource IT support?

Focus on your core business

Every hour spent on a technical problem is lost to your business. Outsourcing frees up your teams to focus on what creates value.

Access to enhanced expertise

IT is becoming increasingly complex: cloud, security, business software... A company can't cover everything in-house. With outsourcing, you have our expertise at your fingertips.

Control and reduce IT costs

An in-house IT position is expensive (salaries, training, absences). With outsourcing, you benefit from support in estimating and planning your needs.

Guaranteeing availability

An incident can happen at any time. A managed services provider offers reactive and extended support (up to 24/7) to ensure continuity of your services.

Avoid service interruption

The real risk for a company is service interruption. Outsourcing provides reliable backups, monitoring and structured follow-up to ensure business continuity.

Professionalize your support

When you call on a managed services provider like ANSAM, you benefit from structured, standardized processes for managing support, incidents and requests. This organization guarantees efficient handling and optimum satisfaction.

Our accreditations

ITIL

Recognized IT framework for improving efficiency and quality.

CyberSeal

Quality label from
Digital Switzerland Security Alliance.

Data protection

Training our teams in the role of data protection advisor in relation to the nFADP.

Worry-free IT

SMEs and institutions across French-speaking Switzerland already trust ANSAM to manage their IT.

ANSAM supports us at the service desk level, responding to our employees' issues and requests. A professional partnership that lets us focus on our core business.

Nicolas Chanton

Chief Administrative and Financial Officer, Pittet Associés

ANSAM's support for our IT is essential: their proximity, their understanding of our needs and their experience in meeting them. We're completely relieved of resource coordination.

Sébastien Gachet

Head of IT Support, Retraites Populaires

Everything you need to know before getting started

The answers to the most frequently asked questions about managed IT services with ANSAM.

How much does outsourcing your IT cost?

It depends on the number of users, the scope (support, monitoring, security, cloud) and the service level you need. Our SOM Contract is based on a clear monthly fee, with no surprises, set after an audit of your environment. Ask for an estimate: we price your actual needs, not a standard package.

What are your service-level commitments (SLAs)?

Our contracts define response and resolution times based on the criticality of each incident, with support available up to 24/7. Our ITIL and CyberSeal accreditations ensure standardised, measurable processes reflected in our 95% customer satisfaction.

Am I locked in? How does reversibility work?

No. You remain the owner of your data and technical documentation. If you ever change provider, we organise a structured handover (documentation, access, knowledge transfer) to your teams or another provider. Reversibility is built into our contracts from the start.

Your IT provider, a strategic choice

IT has become essential, but also increasingly complex: multiple business lines, new technologies, artificial intelligence, business tools... Choosing the right IT service provider is therefore a strategic challenge. In this white paper, discover the 7 mistakes to avoid when choosing your outsourcing provider.

DOWNLOAD THE E-BOOK

ANSAM e-book - 7 mistakes to avoid when choosing your managed IT provider

AI helps us resolve your tickets

AI speeds things up and brings clarity. It's always our teams, based in Geneva, Sion and Vevey, who diagnose, decide and act.

Analysis

As soon as a ticket is opened, AI qualifies the request: it summarises the problem, identifies key elements and points to the right lead. The technician saves valuable minutes on every intervention.

Statistics

AI helps us analyse the volume and nature of your tickets. We spot recurring incidents and trends across your environment, turning your support into continuous improvement, not just incident response.

Communication

After each intervention, AI helps us turn the report into plain language: technical jargon becomes a clear message anyone can understand. You know exactly what was done and why.

Data

AI never comes at the expense of confidentiality. Your data stays in a controlled framework, compliant with the nFADP, and never trains external models. Its sovereignty remains in Switzerland.

The Retraites Populaires case

Our approach to managed IT services adapts to the way you work, not the other way around: we design tailor-made solutions to run your IT day to day. Watch the video to see how Retraites Populaires entrusts its managed services to ANSAM to deliver reliable, high-performing and sustainable support to its end clients.

READ THE CASE STUDY